·         Any personal or company details provided at the time of booking may be held on a secure database for quality, training and marketing purposes. Details may be used by D-vine Events and any associated companies. We may from time to time contact you by telephone, fax, e-mail or post with any promotional offers or any other information we feel that may be of interest to you.

·         All personal and event information provided by the client must be correct and accurate. Any incorrect information given which leads to a discrepancy or fault in what we provide will not be honoured to.

·         All deposits paid at the time of booking any services for an event are non-refundable. Any subsequent payments made are also non-refundable once received.

·         All cancellations must be made in writing by post.

·         We cannot accept any cancellations where there is less than 30 days to your event. Full payment will be required for any cancellations within this 30-day period.

·         All outstanding balance funds must be paid prior to any job commencing on the event day. Payment must be made one month prior to the date of the service being provided. Failure to receive full payment as cleared funds will result in the loss of deposit and our services not being fulfilled.

·         Bounced cheques will incur an administration charge of £30 in addition to any bank charges the company may have to pay.

·         All refundable deposits as stated on a contract must be paid prior to the event and delivery of goods. This will be refunded within 2 weeks after the goods have been returned and inspected for losses or damages.

·         For all work carried out away from our premises clients must provide clear working areas with sufficient space without any obstacles. This is in line with health and safety working environments for all our staff as well as our customers especially when equipment is being used. Children & pets should be kept away to avoid accidents and distractions.

·         Wherever parking may not be available at the location of delivery, the client is responsible for arranging adequate parking at his or her own expense along with sufficient space to load/unload the vehicle. The client must pay any fines received whilst on delivery, if obtained at his or her error in making sufficient parking arrangements. All prices quoted are exclusive of parking charges, and these will be charged for accordingly on the date of delivery.

·         Average times are set for all services to be provided within a contract. If the average time is exceeded by more than 30minutes due to the client i.e. disturbances or precision, an hourly charge of £100+ per person may be made at the decision of the company’s representative/s until completion of the job.

·         All complaints or discrepancies in connection with our company, goods sold to you or services provided must be received in writing by post within 2 weeks from the event date or purchase date if applicable. Any complaints received after this period may not be acknowledged. No complaints will be accepted in person, by telephone, fax or e-mail. All complaints following the right procedure will be endeavoured to be dealt with ASAP.

·          All paperwork relating to an event or wedding will be held on file for a maximum of 30-days from the date of the event or wedding. After such time all documents will be destroyed.

·         Entry to the venue where an event is to be held and where any deliveries/set-ups are to be done must be ready promptly at the stated time as on the event contract. It is the clients’ duty to inform the venue manager/caretaker that we may be arriving and arrange the entry time. Failure to be gain entry at the stated time and the company’s representative/s having to wait for entry will result in possible delays in completing the job and can also lead to incurring further costs by the client. Any refundable deposits paid for that particular day/time will be used to cover our costs and cannot be subsidised against any future or outstanding work.

·         We will provide only what is listed on an event contract. No other services on the day will be provided without an extra charge. It is the responsibility of the client to ensure all is ready at the venue for us to commence and complete our work. We are not responsible for laying furniture including stage panels or setting anything else that we have not provided.

·         If we are only providing a delivery & collection service without set-up, goods will be delivered and collected to and from the main door of the venue only. It is the client’s duty to take the goods inside and have them ready for collection at the main door. This is subject to our vehicle/s being able to park directly outside the door.

·         Any tableware hire such as linen, china & cutlery, which is part of an event contract, is on a delivery & collection basis only. We do not get involved with table settings and you should check with your caterers or venue staff to arrange who is responsible for this setting.

·         Delivery times listed on an event contract are guideline times for company use only. The required team will arrive anytime after the stated delivery time to ensure the set-up is completed prior to the event start time.

·         The ‘price paid’ column for the goods booked in an event contract does not represent the true value or the list price of the goods. Prices listed will be discounted prices given for package bookings.

·         Any changes requested to an event contract after being issued may incur additional costs. We reserve the right to reject any changes in contract after the time of booking. If changes are rejected, you will not be entitled to a refund of any deposits already paid and the company will still provide the services as originally agreed.

·         No responsibility can be accepted for loss or injury caused by use of any products hired.

·         ‘Terms of Hire’ apply to all products hired through D-vine Events.

·         All goods are sold (as per listed on an event contract) are for hire only unless otherwise stated. Hire is always for a limited time.

·         Floral arrangements in a contract where types of flowers are unspecified are sold on a ‘general’ flower range basis. The client may select colours, but the type of flowers used will be the company’s choice and to fit the budget. If the client is particular about the type of flowers to be used this should be specified at the time of booking and this will be quoted accordingly.

·         The company reserves the right to substitute (for equal or higher value) products (such as flowers) near the time of delivery in extreme circumstances, circumstances that are out of our hands. However, we would like to assure the client that this is hardly ever the case and it is part of our customer service code to try our best to provide what has been ordered.

·         As wedding planners, we do not hold any responsibility for services sourced from third party suppliers. A sub-contract is at the client’s risk.

·         Terms & conditions (including payment terms) of a third party supplier where services have been subcontracted may differ to that of D-vine Events. These must be honoured by the client at all times.

2. Terms of Hire:

·         It is the client’s responsibility to co-ordinate any waiters or staff hired without an event co-coordinator.

·          The customer is responsible for all goods hired from the time of collection until returned to the company.

·         All orders are to be paid in full prior to collection.

·         A refundable security deposit must be paid prior to collection of hired goods; this will be refunded within 2 weeks.

·         Although a washing charge is included in the total hiring price (where applicable), sometimes even after a hard wash it is impossible to remove certain stains i.e. tough curry stains on a white linen table cloth. In this situation our laundry is unsuccessful then a replacement charge has to be paid.

·         No responsibility can be accepted for loss, injury or damage by use of equipment hired.

·         Goods must be collected & returned as per the dates and times stated on the hire contract. There will be a surcharge of 5 % of the total hire bill, per hour, if the goods are not returned on time.

·         Customers are responsible for breakages, damages and losses. Substitutes will not be accepted and they will be charged accordingly from our replacement cost list. For a copy of replacement costs please contact the office.

·         All cartons, boxes or bags that goods are provided in must be returned as received.

·         Damage through damp or wet conditions will be charged accordingly.

·         All products hired are for indoor use and storage only unless otherwise agreed. If outdoor use is permitted this will be on the basis of not being used in the rain or on dirty/muddy grounds. Damage through damp or wet conditions will be charged accordingly.

·         We reserve the right to charge for cleaning of goods if returned in dirty condition. Where a washing charge has not already been paid.

·         The ‘guide to care of textile products’ must be adhered to when hiring any textile products.

·         A handling charge of 15p per chair cover sash applies if these are not returned flat i.e. without knots etc. the hire of sashes does not include a washing charge. Therefore this may be levied upon if dirty.

3. Beauty/Bridal Conditions:

·         The client (customer) on whom any work is to be carried out must be ready promptly at the stated time as on the contract. Failure to be ready will result in possible delays in completing the job and can also lead to incurring further costs by the client. Any refundable deposits paid for that particular day/time will be used to cover our costs and cannot be subsidised against any future or outstanding work.

·         The company holds no responsibility or liability for any skin/health reactions that may incur from the use of any products. It is the client’s duty to inform the representatives of the company of any illnesses/skin/health problems or allergies that may be disturbed by any products used. Any complaints on products used must be made directly to the manufacturer of the product/s.

·         When options such as trials for make-up and hair styling have been offered prior to booking, no complaints with regards to the products provided will be accepted.

·         All bookings taken are charged for service purposes only. The price is exclusive of any accessories or other products except for hair pins required for a hairstyle. No make-up or other cosmetics are for the client to keep and neither will any fancy or decorative hair/fashion accessories be provided unless bought at the time of booking or otherwise stated the event contract.

Any points set out in a contract void any conflicting points set out in these terms & conditions. Failure to comply with any of the terms & conditions will result in the breach of contract and appropriate action to be taken by the representatives of the providing subsidiary, on behalf of D-vine Events. This does not affect your statutory rights.

D-vine Events reserves the right to amend terms & conditions without any prior notice.

I have read and understood the terms & conditions produced by the company. I agree to the list of goods and services to be provided as part of this contract. All information provided and stated in this contract for the booking of this event/wedding is correct.

Please note: Those clients taking advantage of our self-hire service, it is your full duty to take note of all additional terms &   conditions linked to this collect & return service.

On behalf of booking client:

name:____________________________   

signature:_________________________        

date:_____________________________